Terms of use
Straightforward terms for browsing this website and requesting help from KAREN.
Last updated: 13 October 2026
Using this website
These terms apply to your use of the KAREN website. Please use it lawfully and respectfully. Do not attempt unauthorised access to the private workspace, interfere with the site, submit harmful content or use another person’s details without permission.
Enquiries, prices and service agreements
Submitting a form is a request for contact and scope confirmation. It is not a confirmed booking, accepted quote or payment. Website prices are starting prices or illustrations; availability, property requirements, extras and final pricing are confirmed in writing. Cleaning, laundry, consumables, repairs and other third-party costs are separate where stated. The agreed quote or service agreement governs the work, payment terms and any cancellation arrangements.
Information you provide
Please provide accurate contact and property details and have authority to enquire about the property. Do not send sensitive access information through the public form. Our Privacy Policy explains how your details are handled.
Website content
The KAREN name, website design, text, photographs and other materials are owned by KAREN or used with permission. You may view them for personal use and to consider our services. Please obtain permission before copying or reusing materials for commercial purposes.
Availability and external links
We aim to keep the website useful and accurate, but cannot guarantee uninterrupted access or that every detail will always be current. Please contact us to confirm information before relying on it for a booking or service decision. External websites and services are governed by their own terms.
Applicable law and changes
These website terms are governed by South African law, without limiting any mandatory rights or protections that apply to you. We may update these terms; the date below identifies the current version. A separate agreed service contract is not changed simply by updating this page.
Contact KAREN
Questions about this website or these terms can be sent to hello@karen.capetown. You can also call 082 588 8438. HQ: De Waterkant, Cape Town, 8001.